Digital Workplace Change Manager

Location: Madrid, M, ES

Are you passionate about shaping the future of work through cutting-edge AI and digital workplace technologies? Do you thrive at the intersection of innovation, data, and people? If so, this is your opportunity to make a real impact at one of the world's leading reinsurance companies. Join us and help redefine how over 14,000 employees connect, collaborate, and create value — every single day.

About the Role

Step into a pivotal role within Swiss Re's Digital Workplace team, where you'll be at the forefront of AI-powered workplace transformation. As a Digital Workplace Change Manager, you'll sit at the intersection of technology and people, helping to drive change through clear communication, effective training, and strong stakeholder engagement. Whether we're supporting the rollout of new tools or embedding new ways of working, we create clarity, build capability, and enable teams to adapt with confidence.

Key Responsibilities

• Support the planning, coordination, and delivery of change management activities across strategic business and technology initiatives
• Help shape and execute communication strategies, including stakeholder messaging, campaign planning, and content creation across multiple channels
• Build strong working relationships with stakeholders across functions, helping to drive engagement, adoption, and alignment
• Assist in the design and development of training materials, user guides, toolkits, and learning resources tailored to different audiences
• Facilitate and deliver training sessions, workshops, and awareness activities focused primarily on workplace AI technologies, including Copilot for Microsoft 365 and ChatGPT Enterprise
• Support adoption and enablement activities by gathering feedback, analysing engagement metrics, and identifying opportunities to improve user experience and effectiveness
• Contribute to the continuous improvement of change and communication approaches, bringing fresh ideas and a user-centric mindset
• Learn and apply established change management methodologies, communications best practices, and behavioural change principles within a global, matrixed environment
• Stay informed on emerging workplace technology and AI trends to help shape engaging and relevant adoption experiences

About the Team

We in Digital Workplace (DWP) set out to make it easy for more than 14,000 employees to seamlessly connect with people, ideas, and expertise — within and beyond Swiss Re.

Our team is built around the Microsoft 365, Workplace AI solutions, and related services — spanning design, architecture, development, integration, orchestration and change management across teams and internal partners. We believe the key to success lies in deeply understanding the business needs of our internal clients, identifying where technology can add real value, and focusing on how people will adopt and embrace change.

To support this, we are continuously redefining the way we work. DWP is an early adopter of agile methodologies and agile leadership within Swiss Re — and we're proud of it. We are a diverse, passionate team of experts who genuinely welcome professionals who bring curiosity, drive, and experience to help us deliver world-class solutions. Come join us on our journey!

About You

We are looking for a self-starter with a can-do, hands-on, and end-to-end mentality — someone who is adaptable, curious, and ready to challenge colleagues and the status quo in the best possible way. You thrive in an environment where no two days are alike, engaging regularly with new requirements and topics alongside a diverse team of experts. You bring a track record of successful delivery in complex, fast-paced environments and are energised by the opportunity to create real impact.

We’re looking for someone with strong communication and facilitation capabilities, combined with hands-on experience supporting change, learning, communications, or digital adoption initiatives in a professional environment. The ideal candidate will bring:

• Proven experience in change management, communications, learning and development, digital adoption, or a related discipline
• Excellent written and verbal communication skills, with a high level of proficiency in English
• Demonstrated experience developing communication materials, training content, presentations, and user-facing guidance for business audiences
• Experience facilitating training sessions, workshops, webinars, or engagement activities, both virtually and in person
• Strong stakeholder engagement skills, with the ability to collaborate effectively across teams, functions, and levels of seniority
• Good understanding of organisational change and how to support adoption of new technologies, tools, and ways of working
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• A proactive and adaptable mindset, with the confidence to take ownership and contribute across a variety of activities

These are additional nice to haves:

• Experience working in a global enterprise environment, preferably within the insurance or financial services sector
• Experience with Microsoft 365 tools and digital collaboration platforms; familiarity with workplace AI technologies such as Microsoft 365 Copilot and ChatGPT Enterprise would be beneficial
• Experience supporting workplace technology or digital transformation initiatives
• Experience working in agile SCRUM methodology

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

For Spain, the base salary range for this position is between EUR 42,000 and EUR 70,000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

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