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Each year, approximately 4 million patients miss out on healthcare due to lack of available transportation. Based upon no-show rates for appointments and the volume of visits per year, the cost to the US healthcare system could be as much as $150 billion. During a one-year period pilot of utilization of Lyft for non-emergency patient transport there was a 27% reduction in no-show rates and 297% return on investment. Facilities such as MedStar Health and SCL Health have partnered with ridesharing companies to reduce ambulatory “no-shows" and deliver complimentary, convenient and reliable non-emergency transportation services for patients facing transportation barriers. The panel will discuss emerging trends with healthcare organizations' partnering with transportation network companies such as Uber and Lyft, the benefits and exposures these companies create for healthcare providers and how the industry can mitigate those risks as utilization increases.

In the latest Healthcare Risk Management Update, Mike Midgley hosts Rachel Leyko and Kimberly Bailey as they discuss:

  • The liability exposures presented with partnering with a transportation network company
  • How to develop and exercise due diligence for a risdesharing program within a healthcare organization
  • The importance of the insurance coverage issue surrounding partnership with a transportation network company

                                       

The webinar has been approved by ASHRM for 1.0 contact hour of Continuing Education (CE) Credit towards the requirements of the ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and CPHRM renewal. CEs are awarded after the successful completion of an online evaluation form (link provided after the webinar). Attendees must provide their name and email address for CE certificates.

To watch the recording of this webinar, please click here. The slides from this session are available for download here.

Speakers

HRMU #16: Medical Negligence

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