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Studies have shown that good communication between caregivers and residents has many benefits and contributes to individualized care.  While facilities have traditionally concentrated on improving documentation, most do not have any formalized training on how to deliver empathetic, person-centric care. Direct communication between all elements of nursing, medical, administration, dietary and other staff increases confidence of family members in the facility and assigned caregivers. It also has a therapeutic benefit on families as they feel that their needs are being addressed. As Long-term Care facilities are frequently targeted in litigation, this webinar will provide insights on how to set the stage for reasonable expectations at the start of the residency and minimize your risk potential.

In the latest Healthcare Risk Management Update, Mike Midgley hosts Mario C. Giannettino to discuss:  

  • Why perceived lack of communication in the long-term care setting may lead residents and their families to assume that facilities are not addressing resident clinical needs
  • Strategies on how to improve communication among all caregivers, incorporate residents and families into the clinical decision-making paradigm and foster transparency
  • Why the quality and method of communication is the single most impactful element in long-term care and the driving force behind litigation
  • Examples on how to improve communication skills and effectively incorporate residents and families into the care team                             



The webinar has been approved by ASHRM for 1.0 contact hour of Continuing Education (CE) Credit towards the requirements of the ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and CPHRM renewal. CEs are awarded after the successful completion of an online evaluation form (link provided after the webinar). Attendees must provide their name and email address for CE certificates.

To watch this webinar, click here. To download the slides from this webinar, click here.


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