Business Services Associate

Location: Sao Paulo, SP, BR

Are you someone who thrives in a fast-paced environment, loves solving complex problems, and is passionate about delivering outstanding service? If you're ready to be part of a team that values agility, ownership, and a genuine enjoyment of the journey — this could be the perfect next step in your career!

About the Role

As a Business Services Associate, you'll be at the heart of our agricultural insurance operations — ensuring that policies are issued accurately, processes run smoothly, and our customers receive the best possible experience. This is a role where your attention to detail, proactive mindset, and collaborative spirit will make a real difference every single day.

You'll work across a variety of operational and cross-functional activities, contributing to process improvements, systemic development, and strategic projects — all while building deep expertise in the rural insurance space.

Key Responsibilities

• Issue policies and endorsements accurately and in line with regulatory and compliance standards

• Manage operational processes and internal controls, ensuring compliance with governance frameworks

• Handle complex, non-standardized processes, triaging priorities and delivering effective solutions

• Collaborate cross-functionally to analyze workflows and propose meaningful improvements

• Represent Operations in projects, meetings, and development programs

• Support systems development by defining business requirements and participating in testing activities

About the Team

The Business Services Agro Team is a group of collaborative, driven professionals united by a shared commitment to operational excellence and customer-centric solutions. The team is constantly evolving — making quick, informed decisions, navigating everyday challenges with simplicity, and taking full ownership in the face of obstacles.

We believe in creating a friendly yet challenging environment — one that is focused on delivering results, but equally on enjoying the process and growing together. If you value a culture where people support each other and celebrate progress, you'll feel right at home here.

About You

You are a curious, motivated professional who thrives in dynamic environments. You take initiative, collaborate naturally across teams, and bring a clear, solutions-focused mindset to every challenge. You simplify complexity, communicate with confidence, and always look for smarter ways to get things done.

We are looking for candidates who meet these requirements:

• 1–3 years of experience in insurance, customer service, operations, or underwriting

• Knowledge of Rural/Agricultural Insurance — familiarity with products and the regulatory environment

• Proficiency in the Office Package — Excel, Word, and Outlook

• Experience with Brokers and/or Insurance Companies

• General knowledge across insurance disciplines — in operations or underwriting

• Intermediate English; 

These are additional nice to haves:

• Power BI experience for data visualization and reporting

• Customer service orientation — commitment to internal and external stakeholder needs

• Academic background in Business Administration, Accounting, Insurance Management, or Actuarial Science

• Analytical mindset — ability to assess situations and propose practical improvements

• Adaptability — comfortable managing shifting priorities with a positive attitude