Claims
Further Information
Timely, reliable support when a loss happens
- Initial contact typically made within 2 business days — or faster where required — giving you clarity from the start.
- Prompt responses to your emails and calls.
- Fast interim or advance payments to keep your business running, with additional payments as needed.
- Settlement payments generally issued within 5 business days after the claim is agreed, helping protect your cash flow.
Tailored assistance and transparent communication
- A dedicated, experienced claims professional will be your single point of contact, guiding you through every step.
- Proactive communication and collaborative engagement at every stage, especially when coverage questions arise. We work closely with you and your broker to ensure alignment before officially declining a claim or issuing a Reservation of Rights.
- Swiss Re’s secure PULSE platform provides real-time visibility about the status of your claim (available only for International Programs customers).
Global strength, local expertise
- Our claims service adapts to your needs by offering streamlined processes for straightforward claims and tailored support for more complex situations.
- Our team combines expertise across engineering, legal, risk management, and more, ensuring you receive the right guidance and solutions every time.
- We unite local knowledge with global reach, collaborating with carefully selected partners to ensure consistent, high-quality service wherever your business operates.
A partnership built on trust and innovation
- We value transparency, trust, and genuine care, qualities reflected in every interaction.
- Our commitment to continuous improvement through innovative, next-generation technologies means you’re working with a forward-thinking partner focused on delivering greater value.
Download our brochure
Contact: Get in touch with our experts
Marc Scheidegger
Hilton Gomes dos Santos
Georgina Haddad
Robin LaFollette
Benjamin Marchand
Cyrus Pang
Olga Schlick
