Claims Examiner
Regular Employment
Location: Mexico City, MX
As a Claims Examiner, you will be an integral part of a team managing low reinsurance and insurance claims in accordance with internal claim handling guidelines. We serve as the initial point of contact for new claims, segmenting and assigning them as necessary.
Our team possesses a deep understanding of the operational details of claims processes, allowing us to create, improve, and oversee processes and execution.
In this role, you will collaborate closely with Governance, Underwriting, IT, and other disciplines to fulfill our commitment to customers. You will also support and work alongside technical claim handlers to ensure high-quality claim handling and customer service.
About the Role:
• Deliver high-quality claim handling and customer service in line with internal guidelines.
• Collaborate on the development and maintenance of Standard Operating Procedures,
system and tool enhancements, and testing/piloting changes.
• Gain and apply comprehensive knowledge of claim line of business and regulatory
requirements.
• Ensure accurate and timely claim setup, assigning new claims to handlers as
appropriate.
• Properly identify and manage claim documents
About You:
Bachelor’s degree in Insurance, Law, Business Administration, or a related field.
Professional Experience1–3 years of experience in claims handling, claims operations, insurance, or reinsurance, ideally in a low to medium complexity environment. Hands-on exposure to end-to-end claims processing, including claim setup, documentation review, and coordination with claim handlers.
Experience working with internal guidelines, and regulatory requirements related to claims management.
Key Skills & Competencies:
- High attention to detail with a strong focus on data accuracy and documentation quality.
- Analytical mindset and ability to synthesize information from multiple sources to support sound claim handling decisions.
- Strong organizational skills, able to manage multiple tasks and priorities in parallel while meeting deadlines.
- Clear and professional communication skills, both written and verbal, with the ability to interact confidently with stakeholders at different levels. English fluent required/mandatory.
- Collaborative team player, comfortable working in cross‑functional and multicultural environments.
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
Keywords:
Reference Code: 137950
Reference Code: 137950
