Claims Operations Examiner
Regular Employment
Location: Kansas City, MO, US
Are you detail-oriented, highly professional, and passionate about delivering exceptional customer service? Join our dynamic team as a Claims Operations Examiner and play a vital role in our claims process. This early-career operational role offers an exciting opportunity to master core First Notice of Loss (FNOL) procedures while ensuring accurate, high-quality claim setups that make a real difference to our customers when they need us most.
About the Role
As a Claims Operations Examiner, you'll be at the heart of our claims processing operation, ensuring smooth transitions for claim handlers and consistency across all lines of business. You'll follow established procedures and regulatory requirements while developing expertise that will allow your responsibilities to grow over time.
Key Responsibilities
- Accurately process new claims and assign them to adjusters as appropriate
- Prepare and deliver acknowledgment letters to insureds and brokers in a timely manner
- Analyze and extract critical information from claim documents for system entry and coding
- Ensure compliance by properly acquiring and handling all regulatory documents
- Support and collaborate with the offshore transactional team as needed
- Coordinate extensively with other departments for seamless operations
- Process financial aspects of claims when applicable
- Deliver personalized customer service tailored to unique client needs
About the Team
The Claims Operations USA & Canada team is a vital operational unit focused on new claim intake, financial processing, regulatory procedures, and coordinating between internal and external stakeholders. Our team serves as the critical first point of contact in the claims journey, ensuring accuracy and compliance while providing exceptional service to all parties involved in the claims process.
About You
You're a detail-oriented professional with excellent communication skills and a passion for customer service. You thrive in collaborative environments and can juggle multiple priorities while maintaining accuracy. Your ability to adapt quickly to changing situations makes you an ideal candidate for our dynamic claims environment.
We are looking for candidates who meet these requirements:
- Strong customer service skills with a demonstrable client-focused approach
- Exceptional attention to detail and commitment to accuracy
- Proven ability to prioritize multiple assignments and consistently meet deadlines
- Experience collaborating effectively in team environments
- Excellent verbal and written communication skills
These are additional nice to haves:
- Knowledge of the insurance industry, specifically in operations
- Experience working with claims management systems or similar database applications
- Agile mindset with a willingness to learn and improve continuously
- Ability to adapt quickly in a dynamic and fast-paced industry
- Previous experience in a customer service or administrative role
The role will be located in our Kansas City, MO office. Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
The estimated base salary range for this position is $49,000 to $81,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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