Claims Specialist

Location: Sydney, NSW, AU

About the Role:

Corporate Solutions considers each claim to be a business opportunity and is looking for a proactive, solution-oriented Claims Specialist for our Sydney office who will be responsible for handling a diverse portfolio of property claims. 

You will be a strategic thinker and confident decision maker who is organised and can work well both independently and as part of a team. 

Your main responsibilities will include, but are not limited to:

• Managing a caseload of property claims from receipt to final resolution;
• Engage and direct loss adjusters, experts and coverage/defense counsel;
• Maintaining strong customer focus by proactively researching issues, providing support and assuring customer satisfaction in a timely fashion;
• Apply data and insights on monitoring trends, leakage and performance and maintain high-quality documentation and management information to support portfolio steering
• Feed risk learning back to the Underwriting team and consult with them on wording issues;
• Investigating, evaluating and settling claims, applying technical knowledge and people skills to effect fair and prompt claim resolution;
• Completing detailed reviews of claim-related issues, including coverage, liability and damage and document the claim file appropriately;
• Setting and maintaining appropriate and timely indemnity and expense reserves;
• Formulating and executing negotiation and resolution strategies. You will also be comfortable interacting directly with Insureds and Brokers;
• Handle complaints/disputes professionally and collaborate with internal teams and external dispute bodies where required.
• Complying with all legal and regulatory requirements.

About the Team:

The team handles Commercial Property, Engineering, Energy, General Liability and FinPro claims both domestically and internationally with a strong emphasis on quality and customer service. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.

About You:

• Bachelor's degree with either legal experience or 3+ years claims handling experience;
• Solid coverage, liability, damage investigation, evaluation, negotiation and claims resolution skills;
• Have, or be willing to gain, an in-depth understanding of loss prevention and costing principles;
• Excellent customer service skills with experience building and maintaining relationships with underwriters, customers, brokers and other internal and external business partners;
• Deliver high quality, efficient and effective customer experience in every aspect;
• Hardworking sales mindset, applying consultative selling skills to develop insights, propose solutions and build growth opportunities for clients and Corporate Solutions;
• Demonstrate flexibility to adopt new ways of working principles and behaviours in their everyday life and coach other team members to do the same;
• Proficient in data analytics, developing methodologies and outputs to provide key insights to drive business decisions;
• Have developed deep relevant digital expertise and advocate the use of these in a range of situations; and
• Experience in handling shared and layered accounts as well as international programs is a plus!

Are you focused and committed and enjoy engaging with people across the business? If so, we would love to hear from you!