Operational Model Excellence Expert

Locations: Kansas City, MO, US | Windsor, CT, US

Join our innovative team as an Operational Model Excellence Expert and drive transformative process improvements in the commercial insurance sector. In this role, you'll leverage your expertise in operational efficiency and project management to optimize workflows, implement best practices, and deliver measurable business value while enhancing our client experience. Your deep understanding of general and specialty property insurance will be instrumental in designing solutions that address industry-specific challenges and capitalize on emerging opportunities.

About the Role

As an Operational Model Excellence (OMEX) Expert, you'll be at the forefront of strategic initiatives that transform how we deliver commercial insurance solutions. You'll analyze current processes, identify improvement opportunities, and lead implementation of optimized workflows that enhance efficiency, quality, and customer satisfaction across our organization. You will define strategies across four key pillars of people, process, systems, and data to implement comprehensive solutions to address strategic business issues. Identifying how Artificial Intelligence can transform our current operations will be a critical part of your role. Your expertise in general and specialty property insurance will enable you to develop tailored solutions that address the unique complexities of underwriting, claims handling, and risk assessment in these specialized areas.

Key Responsibilities

• Lead process transformation initiatives from assessment through implementation, ensuring alignment with business objectives and stakeholder expectations in the general and specialty property insurance space
• Conduct comprehensive process analyses to identify inefficiencies, bottlenecks, and improvement opportunities across commercial insurance operations, with particular focus on property insurance workflows
• Develop and implement standardized operating procedures and best practices to enhance operational efficiency in underwriting, policy administration, and claims management for property insurance
• Apply Lean and Six Sigma methodologies to eliminate waste and reduce variation in key business processes, tailoring approaches to address the unique challenges of general and specialty property insurance
• Manage improvement projects using structured project management approaches to ensure timely and successful delivery of initiatives that enhance property insurance operations
• Facilitate cross-functional collaboration to design and implement process improvements that span multiple departments, including underwriting, claims, risk engineering, and client services
• Create and monitor KPIs to measure process performance and quantify the impact of improvement initiatives on key metrics such as cycle time, loss ratios, and customer satisfaction
• Lead change management efforts to ensure successful adoption of new processes and workflows across the organization, particularly in teams handling complex property risks
• Provide expertise and coaching to business teams on operational model excellence principles and methodologies, contextualized for property insurance applications
• Identify opportunities for digitalization and automation in property insurance workflows to reduce manual effort and enhance data accuracy
• Analyze market trends and competitive practices to incorporate industry best practices into operational improvement initiatives
• Partner with IT teams to design and implement technology solutions that support enhanced property insurance operations

About You

You're a process-oriented professional with exceptional analytical abilities and a passion for continuous improvement. Your strong project management and communication skills enable you to lead cross-functional initiatives and drive meaningful changes. You thrive in dynamic environments where you can apply your problem-solving expertise to optimize operations and deliver tangible business results in the commercial insurance space. Your deep understanding of general and specialty property insurance allows you to navigate complex risk scenarios and design operational solutions that balance efficiency with effective risk management. You're adept at translating technical insurance concepts into practical operational improvements that enhance both customer experience and business performance.

We are looking for candidates who meet these requirements:

• Bachelor's degree in Business, Operations Management, Insurance, or related fields
• Minimum 8 years of experience in operational model excellence, process improvement, or similar roles, with at least 3 years specifically in commercial insurance with focus on general and specialty property
• Understanding of general and/or specialty property insurance operations, including underwriting workflows, risk assessment, policy administration, and claims processes
• Proven track record of successfully leading process transformation initiatives that delivered measurable business value in property insurance operations
• Strong project management skills with experience managing complex, cross-functional improvement projects from inception to implementation

These are additional nice-to-haves:

• Certification in Lean, Six Sigma (Green Belt or Black Belt), or other process improvement methodologies
• Experience with business process management tools and techniques applied to insurance operations
• Knowledge of automation technologies (RPA, workflow automation) and Artificial Intelligence solutions (ChatGPT, Copilot, Palantir AIP) and their application in property insurance processes
• Experience with change management methodologies and frameworks in regulated insurance environments
• Deep understanding of commercial insurance principles, products, and market dynamics, particularly in general and specialty property segments
• Experience in implementing continuous improvement cultures in insurance organizations
• Familiarity with data analysis tools and visualization software for insurance performance metrics
• Knowledge of property risk engineering principles and their integration into operational processes
• Experience working with global or multinational property insurance portfolios
• Understanding of reinsurance concepts and how they impact property insurance operations
• Experience optimizing processes that involve multiple stakeholders including brokers, clients, and third-party service providers
• Demonstrated ability to balance operational efficiency with effective risk management and regulatory compliance

The position location is flexible to either our Windsor, CT or Kansas City, MO offices. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. 

The estimated base salary range for this position is $116,000 to $174,000.  The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.