A growing reputation for reimagining International Programs

Since our reinforcement of our commitment to International Program solutions in 2019, we have onboarded 341 customers. We have 1787 policies active on our expanding network of 150+ offices and partners around the globe. Customers value our state-of-the-art technology platform PULSE, which helps manage all policies, premiums and claims on one secure platform accessible by customers and brokers at any given time. This leads to more transparency and efficiency – essentially making everyone’s life easier.

We rapidly established ourselves as a credible and relevant participant in the International Programs market. Initially providing Property & Casualty cover originating from seven countries, the offering has now expanded to include additional lines of business and producing countries. Since the original launch, we have introduced Directors & Officers and Engineering & Construction products. We now engage with customers headquartered in 17 countries across the globe. The focus remains on the middle and upper-mid market segments whilst carefully and selectively targeting larger customers.

There are currently 341 programs live and leveraging PULSE, our cutting-edge technology platform to support the delivery of services to our customers, wherever they are in the world. International Insurance Programs are a major strategic focus for Swiss Re Corporate Solutions leading to this reaffirmation of our commitment to the market.

"Our collaboration was very smooth from the beginning and their service orientation is well regarded by the customer." said Oliver Jürgenhake, Key Account Sales Manager Industrial Insurance at Funk Group, Munich, when asked how we were able to help brokers secure International Programs worldwide and meet the specific needs of their customers. Watch the full testimonial below!

Service delivery is critical to our success and remains our focus. In support of our 341 customers, we have 1787 policies active on our network. We issue policies in 97 countries, have partnerships and relationships in place to ensure that we can provide service wherever your customers are located. 63% of policies in the network we issue by Swiss Re offices in 26 countries, highlighting the power of service provided directly by Swiss Re colleagues. In addition to our Swiss Re owned offices, our network of carefully selected partners, often leading insurance carriers in their countries, works to provide service at the highest level. Policies are issued within our target of 45 days and the service levels are improving year on year.

From the selection and support of our partners to the training of our teams, and through to our enhanced relationships with our customers and brokers, our International Programs offering continues to mature and grow to provide improved support for your business.

Our value proposition at Swiss Re Corporate Solutions is to advance corporate insurance together and we look to do this in close partnership with our brokers, customers, and other market participants. In respect of International Programs, we recognise the challenges of providing services for multiple parties and the complexity our customers face operating in a multinational environment.

Technology is a key enabler for our teams in their efforts to support our customers. With differences in language, regulatory requirements, currencies, market practices and cultures, this is not an easy task. By fully leveraging our PULSE technology, we are reimagining International Program solutions so that we can deliver the services in support of our underwriting and risk knowledge expertise.

Concisely, PULSE can support customers in four key ways:

• As a centralised and integrated platform, it streamlines and automates the structuring of international programs, generating substantial efficiency gains for the customers and their brokers reflected in the time taken to receive policies and in the overall service experience.
• PULSE optimises the handling of exposure and risk information. This ensures clear and regularly updated information, with increased accuracy. Customers can be consequently confident of reliable and compliant coverage.
• The fully integrated PULSE portal delivers real time information via a standardised and user-friendly interface, enabling customers and brokers to track the progress of their policies, premium payments, and claims.
• Lastly, the innovative technology and network to which it provides access, gives customers and their brokers the tools to best manage their international programs.

In our approach to technology, we recognise the need to interact more closely with market participants. This has driven our expansion into providing International Program software and services to brokers and insurance carriers to support the enhancement of digitisation in the market and to improve the consistency of communication and data structures. Our platforms are cloud-hosted and developed API-first, to facilitate the deepening of data exchange and support significant efficiency improvements.

We continue to open our PULSE platform and seek opportunities to exchange data with our business partners to drive the connectivity and efficiency across the market.