The operations view

I always have two questions that I ask, where do you want your claims paid, and where is the risk? Where the claim will be paid is vital to determining the policies which are needed, to ensure that the overall structure is compliant, and we always work closely with the client to structure the program. 

I'll give you an example about why we ask about location of risk, rather than just country. If you consider Australia for example, we're dealing with a vast area. And the risk location could totally alter the exposure. Floods in New South Wales, or wildfires in Western Australia. 

Countries involved, what does it take to issue a local policy in those countries, taxations, laws, regulations. From a client perspective, how will money for claims be paid and managed, where do they want their local policies.

Ultimately, for International Programs, the proof of the design is in the claims. Which comes down to structure, underwriting but also client services and expectations.

Communication is key. This is a triparty relationship, there's the client, the broker and us. So, it's important that everyone is aligned on services and expectations.  

The more information up front, avoids surprises later down the road. We always start having these conversations as early as possible, to understand the nuances of the countries that you'd like to operate in. To navigate local nuances and regulatory requirements. Around tariff rates for example.

Take a holistic approach to your program. That could be from implementing a technology tool to manage claims and ensure smooth communication or leveraging risk engineering services to really get to the bottom of your exposures in a particular area