Customer Care Specialist (hybrid)
Regular Employment
Location: Bratislava, SK
We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects.
About the Role
Responsibilities include:
- Impress our customers over phone or in writing with magnificent service
- Respond to queries about the insurance product and purchased policy
- Execute changes to a policy as requested by a customer
- Record claims Investigate and respond to customer complaints
- Perform quality transactions timely
- Progress in insurance knowhow, servicing skills and personal development
About the Team
Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).
About You
- Experienced in working in a customer care / service centre
- High level of customer service skills with the ability to show empathy and patience
- Listen actively and communicate effectively (verbal and written)
- Fluent in English (minimum B2 level)
- Demonstrates strong interpersonal skills with a positive attitude
- A highly motivated person who can work independently and in teams
- Proactive, solution-oriented and surpasses obstacles
- Willingness to learn
- Good MS office and computer skills
- Experience in primary insurance is a plus
The working hours for this role are from Monday to Friday, 9:00–18:00, including a 1-hour lunch break.
For Slovakia the base salary range for this position is between EUR 1,400 and 2,300 EUR per month (for a full-time role).
The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role, the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience.
In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder. #LI-Hybrid
About iptiQ
At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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Reference Code: 135999
Reference Code: 135999
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