International Programs Insurance Service Associate (80 - 100% Hybrid)
Regular Employment
Location: Madrid, M, ES
To advance the development of an open industry platform for the placement and administration of International Programs, Swiss Re Corporate Solutions established an incubator to develop and bring to market tech solutions for brokers and carriers. This incubator has developed the "Pulse & Network" proposition, a combined offering of a state-of-the-art SaaS application (PULSE), fronting network access and risk pooling as a comprehensive service, aiming to reduce the barriers to entry to the International Program market.
The International Programs Operations team is looking for someone with a driven personality to support the service delivery activities to existing clients and support different stakeholders in all operational aspects to further enhance the proposition.
About the Role
An International Service Associate reports to the Pulse & Network Manager with the key focus on service delivery and ensuring our insurer clients have the appropriate level of support, acting as the key point of contact for program and policy implementation across the network of Swiss Re Corporate Solutions by working closely with many internal departments and external partners.
This role offers the opportunity to leverage your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of International Programs. In this role you will:
- Drive all program implementation activities and ensure quality, consistency and first-class service delivery in the provision of International Programs written by our P&N clients (including Pre-Quotes, policy & invoice coordination, endorsements handling, service exceptions, amongst others)
- Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances, taking necessary actions where required by early identification of bottlenecks
- Liaise with International Programs experts to address local offices particularities, as well as to collect and document knowledge of different markets and local regulations.
- Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
- Collaborate with Claims and Claims Operations to ensure efficient and timely exchange of information with the client
- Support in the creation and maintenance of guidelines and standard operating procedures for own and offshore team, collaborating internally to continuously improve processes and systems capabilities
About the Team
Join this engaged, dynamic, curious and multicultural team, focused into bringing the best service to their customer's!
The Pulse & Network team is highly regarded for their professionalism, excellence in client service and continuous improvement mindset. Our role is to support our external stakeholders into navigating the complexities of International Programs, while liaising with our outstanding global network
About You
If you are passionate about insurance, and particularly about International Programs, bringing a customer-centric mindset and can-do attitude this is the place for you.
We are looking for a candidate with the following attributes:
- Basic knowledge of commercial Re/Insurance contracts required
- Prior experience in international operations management related activities, ideally working in International Insurance Business environments as Underwriting Support or Service Hub Specialist is a strong plus
- Quality focused, attention to detail and solution oriented, able to simplify the complicated, handling multiple priorities, thinking laterally and working independently.
- Strong communication skills, both verbal and written. Fluent in English is a must; Spanish, German, French and other languages are an asset
- Goal-orientation and commitment to continuous learning
- Team player willing to work in a global, distributed team
For Spain, the base salary range for this position is between 26,000 EUR and EUR 44,000 for a full-time role.
The specific salary offered considers:
• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.
In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
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Reference Code: 135444
Reference Code: 135444
