Operations Manager- Alternative Risk Transfer
Regular Employment
Locations: Kansas City, MO, US | Windsor, CT, US
Join our dynamic Corporate Solutions team where you'll lead a specialized Alternative Risk Transfer (ART) underwriting support function that directly impacts our business success. This unique hybrid role combines hands-on production work with leadership responsibilities, offering you the chance to drive excellence in underwriting support while developing a talented team.
About the Role
As Operations Manager - Alternative Risk Transfer, you'll serve as the critical link between Business Services and our Corporate Solutions Alternative Risk Transfer Structurers, ensuring exceptional service delivery while coaching a team to excellence. This position offers the perfect balance of technical expertise, leadership, and strategic influence in a collaborative global environment.
Key Responsibilities
- Lead service delivery by managing workload for assigned underwriting and structuring teams, providing triage across Business Services as needed, and ensuring all service level agreements are consistently met
- Drive team performance through effective coaching, training, performance management, and compensation recommendations
- Serve as primary resource for Underwriting Assistant/Analyst questions, assessing training needs and participating in development of training materials
- Develop and maintain Standard Operating Procedures, system enhancements, and process improvements
- Manage projects and participate in initiatives to optimize underwriting support functions
- Coordinate with underwriting, structurers, near-shore/off-shore teams, and other functional areas including Products, Finance, Claims, and Policy Processing
- Act as Business Expert for Swiss Re systems, participating in testing and training colleagues on new developments
- Support talent management by determining staffing requirements, interviewing, hiring and training new team members
- Travel occasionally (approximately 20%) to attend meetings, seminars, and programs
About the Team
Our Business Services team is the operational backbone of our underwriting function, ensuring seamless service delivery to internal stakeholders. The team manages critical workflows, maintains quality standards, and continuously improves processes to support our underwriting excellence. Working collaboratively across regions and functions, the team plays an essential role in maintaining our competitive edge through operational efficiency and exceptional service.
About You
You're a natural leader with strong insurance knowledge and a passion for operational excellence. Your ability to build relationships, drive process improvements, and develop talent sets you apart. You thrive in a collaborative environment where you can apply both your technical expertise and people skills to achieve outstanding results.
Essential:
- Bachelor's degree or equivalent with strong business component preferred
- Minimum 5 years relevant experience in commercial insurance with knowledge of commercial insurance principles and practices
- Well-developed analytical skills and financial acumen
- Solid proficiency in Microsoft software (Excel, Word, PowerPoint)
- Fluent English communication skills (written and verbal)
Nice-to-have:
- Project management experience
- Experience working in globally located team situations
- Additional language skills beyond English
- Demonstrated success working in a matrix environment
- Experience with process improvement initiatives
This position is flexible to our Windsor, CT office or Kansas City, MO office, with potential to consider other locations for qualified individuals. We operate on a hybrid work model where you'll be in the office three days per week on average.
The estimated base salary range for this position is $108,000 to $178,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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