Sr Operational & Process Excellence Lead
Regular Employment
Location: Bangalore, KA, IN
Function title: | Senior Operational & Process Excellence Lead (GDTO) |
Corporate band: | Level D |
Corporate title: | Vice President |
Working degree (%): | 100% |
Solid Line Manager (Name & function title): | Head of Operational and Process Excellence |
Function: | GDTO Operations |
Organizational Unit: | GDTO |
Location: | Bratislava/Bangalore |
Swiss Re is a global provider of reinsurance, insurance, and other forms of insurance-based risk transfer. The company aims to enhance resilience by anticipating and managing various risks, including natural disasters, climate change, and cyber threats.
Swiss Re employs over 14,000 people worldwide and offers a flexible, diverse, and inclusive work environment.
About the Role
As a Senior Operational & Process Excellence Lead in our IT organization, you will be a key driver of operational transformation. You will work closely with IT leadership and business units to analyse, improve, and embed high-impact process and performance improvements. You will serve as a trusted consultant and change agent, applying structured methodologies and innovative thinking to deliver sustainable business value.
Your main responsibilities will be:
- Lead strategic and complex process optimization initiatives across the global IT function.
- Consult with internal stakeholders on process, technology, and people transformation topics, aligning outcomes with business goals.
- Design and implement frameworks and methodologies to standardize process improvement and operational excellence across teams.
- Analyse end-to-end IT processes using Lean, Six Sigma, and Agile tools to identify inefficiencies and eliminate waste.
- Benchmark internal practices against industry standards to ensure Swiss Re remains at the forefront of operational efficiency.
- Coach and enable IT and business leaders to build a continuous improvement culture.
- Collaborate cross-functionally across global locations to identify and address systemic improvement opportunities.
- Support development of strategic roadmaps, dashboards, and KPIs for performance measurement.
- Communicate effectively with senior stakeholders and act as a trusted advisor during large-scale initiatives.
About You (Qualifications, Experience, and key Skills)
- 6+ years of experience in process excellence, operational improvement, or consulting within IT or technology-enabled business functions.
- Solid knowledge of Lean Six Sigma, with Green or Black Belt certification strongly preferred.
- Experience managing complex improvement programs or digital transformations within financial services, preferably re/insurance or IT services.
- Demonstrated ability to challenge and influence at senior leadership level.
- Strong skills in stakeholder engagement, facilitation, coaching, and storytelling with data.
- Advanced experience with process mapping and improvement tools (e.g., SIPOC, VSM, Fishbone).
- Familiarity with IT frameworks such as ITIL, Agile, DevOps, or COBIT.
- Experience in coaching, training, or change management (PROSCI certification is a plus).
- Business, Engineering, or IT-related university degree; MBA or similar qualification is an asset.
- Fluent in English; comfortable working in a global, multicultural environment.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Keywords:
Reference Code: 135719
Reference Code: 135719
Tags
Tags