Claims Insights Podcast: Spotlight on demystifying claims management in international programs

In Episode 5 of the podcast, we will explore the topic of challenges in Claims Management when dealing with International Insurance Programs from a customer perspective. 

Hosted by Marc Scheidegger, Chief Claims Officer of Swiss Re Corporate Solutions, this episode on "Spotlight On Demystifying Claims Management In International Programs" features Ines Surholt, Senior Insurance Manager at ABB and our experts Dustin Robertson, Claims Manager North America and Daniel Hill, Claims Specialist EMEA.

International insurance programs can be quite challenging in terms of the variety of systems and tools used across geographies. Partners can be incompatible, data storage methods can vary, and the use of multiple languages can create translation issues. 

These challenges can be found in various segments of the value chain, particularly when it comes to claims management. What are the challenges in international program claims management from the customer and insurer perspective? What are some of the best practices for successful claims management?

Tune in to the podcast for more.

In this podcast:
00:00 to 01:00: Introduction
01:01 to 03:40: Challenges in International Program claims management – corporate view
03:41 to 07:18: What are the challenges from an insurer perspective?
07:19 to 09:36: Hearing these challenges, how can insurance providers support customers to give them peace of mind for international programs claims management?
09:37 to 12:13: Some best practice examples of international program claims management
12:14 to 16:20: Top tips and takeaways
16:21 to 16:52: Closing and end

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