Claims Insights Podcast – Episode 10: Beyond the Hype: How GenAI is reshaping claims management
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It’s been over two years since Generative AI (GenAI) surged into the spotlight, promising to transform industries. But in the insurance sector – where risk, regulation, and human trust are crucial – how can this application generate real value?
Hosted by Marc Scheidegger, Chief Claims Officer of Swiss Re Corporate Solutions, this episode on "how GenAI is reshaping claims management" features Leo Dixon, Global Head Claims P&C Reinsurance, Swiss Re, and Onur Yildirim, Senior Tech Strategy Manager, Swiss Re. Together, our experts explore the key challenges insurers face when applying GenAI for claims – from scaling challenges, data management, to the evolving role of human.
They also discuss practical strategies for integrating AI into claims workflows, provide use cases, and share their views on how the industry could do next to turn promise into tangible benefits for customers.
Tune in to the podcast for more.
0:00 – 1:02 Introduction
1:03 – 2:58 Generative AI's impact on the insurance industry so far
2:59 – 4:00 What about Agentic AI?
4:01 – 7:30 Benefits of GenAI for the claims process
7:31 – 12:10 ROI, data, and more fundamental challenges to overcome, and what's beyond proof of concept
12:11 – 14:38 What is required to turn obstacles into opportunities
14:39 – 18:11 What we can do as an industry to deliver GenAI's value to customers
18:12 – 20:37 Key takeaways
20:37 – 21:00 Closing and end
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