Delivering value through collaboration and agility in International Programs

Headquartered in Hong Kong, the customer is in the furniture manufacturing and trading industry with over 2000 employees located around the world. With operations in Greater China and the US, its Hong Kong hub functions as its trading and marketing offices. Manufacturing and warehousing are located in China, while its US operations runs as a business center.

The customer's existing policy was initially serviced by another insurer. However, as the customer was looking to put in place a standalone product recall policy that would offer a more extensive insurance coverage for the recall trigger, situation, type and limit, the existing insurer was unable to meet the customer's needs. Instead, the existing insurer had offered a Commercial General Liability (CGL) with an added recall extension, which did not meet the customer's needs.

Awareness of our International Programs capabilities led to the broker approaching us on the customer's behalf. With the customer's standalone policy requirements, the broker contacted us 10 days prior to the expiry of the customer's existing policy. Our team's responsiveness, which impressed the broker, led to the further collaboration on this deal.

Focused on delivering value to the customer, our Swiss Re Corporate Solutions team worked together, bringing the best of their expertise and capabilities together. Our agile and comprehensive solution included the following:

The broker and customer recognized and appreciated our efforts and commitment to delivering value for the customer. Despite the tight timelines, our team displayed agility and flexibility in meeting the customer's needs. Working diligently across regions and time zones, our team succeeded in securing the internal approvals to share our quotation with the broker and customer ahead of the policy expiry.

Feedback from the broker indicated that our team's collaborative approach, claims capabilities and responsiveness boosted their confidence in our team. Consequently, this has led to more International Programs opportunities with the broker.