Claims

Highlight Stories

As an insurer, protecting your company against unforeseen risks is not just a financial decision - it’s about safeguarding your people, your reputation, and the future of everything you’ve built. When you chose Swiss Re Corporate Solutions as your insurance partner, you were not just buying a policy; you were investing in certainty and peace of mind for the moments that matter most. You can count on us to stand by you, deliver on our word, and help your business recover and thrive, no matter what challenges arise.

What our commitment means for your business

Further Information

Your service partner

  • You can expect a dedicated, empowered and passionate team of experienced claims professionals that is looking forward to providing you with an outstanding experience before, during and after a claim.
  • We will work with you and your broker to keep the claims process simple and straightforward, yet tailored to your needs and business.
  • We will act with integrity and care for your business as if it were our own.
  • We will assign a Claims Professional to manage your claim and be the primary contact to guide you through the end-to-end claims management journey.
  • We will provide the Claims Professional’s contact details and ensure initial contact is made with you or your broker within one business day of receiving your loss notification.

Your partner for purposeful collaboration

  • We will proactively communicate with you throughout the claims process to keep you informed on progress. If you have any claims inquiry, our focus will be to resolve it together as soon as possible.
  • When our Claims Professional is out of the office, we will provide additional contacts in the out-of-office email notice should you need immediate assistance.
  • We will return your phone calls within one business day.
  • To avoid surprises, you and your broker will be informed about any coverage issues as early as possible and before taking any significant steps in the adjustment of your claim.
  • We will leverage technology to facilitate the claims process by using our PULSE portal. PULSE users, such as International Programs customers, benefit from 24/7 access to policy, claim and risk management information so you can see the status of your claims anywhere and anytime on one user-friendly portal.

Your partner for maintaining your cashflow

  • In the event of an insured first-party property loss, we will issue interim or advance payments in a timely manner from receipt of our adjustment loss estimate. We will listen to you and make additional claim payments available where possible to help you minimise disruption.
  • We will process your payment requisition within five business days for a covered claim.

Building trust through long-term partnerships

  • Customer service is much more than simply meeting expectations. It is about trust, relationships, and resolving concerns through transparent and constructive discussions.
  • We are well respected in the market for our expertise and customer-centric claims service. We have been recognised as a top tier commercial insurer when it comes to relationship management against our peers. In our latest customer survey, 95% of respondents rated our claims performance equal to or better than our peers.

Download our brochure

Claims support & contacts

Find your claims contact

Looking for a claims contact? Find the right team and regional contact details here.

Discover about Claims contact details

Need to report a claim outside business hours?

Use our 24/7 global help line or mailbox.

Discover about How to make a claim outside our normal office hours

Contact: Get in touch with our experts